tag:status.indigointernet.com.au,2005:/history Indigo Internet Status - Incident history 2026-09-15T07:45:00.000+00:00 Indigo Internet tag:status.indigointernet.com.au,2005:Incident/cmu2er1n405lr1mmg4m7wcmzc 2026-09-15T07:45:00.000+00:00 2026-09-15T07:45:00.000+00:00 Connectivity Impact at Mount Nebo Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: NEBO Sector S4, NEBO Relay R2, NEBO Relay R3, NEBO Sector S2, NEBO Sector S1

Sep 15, 07:45:00 GMT+0
Identified - We have investigated and found that an upstream carrier outage is impacting connectivity to the area..

Sep 15, 08:20:00 GMT+0
Monitoring - We have moved internet connectivity onto our backup. If you are still experiencing any impact to your service, please let us know..

Sep 15, 09:21:59 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.indigointernet.com.au,2005:Incident/cmt6cwe4a1la50zmex0q00vks 2026-08-23T07:30:00.000+00:00 2026-08-24T00:00:00.000+00:00 Service Impact - NEBO Type: Incident

Duration: 17 hours and 38 minutes

Affected Components: NEBO Relay R2, NEBO Relay R3

Aug 24, 00:00:00 GMT+0
Identified - We are still awaiting attendance from the electrician. Next update 24/08/2026 12:00.

Aug 23, 07:30:00 GMT+0
Investigating - We are investigating a loss of power at one of our relay sites in Mount Nebo..

Aug 23, 20:30:00 GMT+0
Identified - Battery units have now depleted at the relay site. Next update 24/08/2026 10:00.

Aug 23, 09:30:00 GMT+0
Identified - We have identified a power issue at one of our relay sites caused by a mains power issue. Backup battery units onsite have been installed until electricians can attend site..

Aug 24, 00:43:06 GMT+0
Identified - The electrician has arrived onsite and is currently performing repairs..

Aug 24, 01:03:39 GMT+0
Monitoring - Mains power has been restored and we are currently validating that all connections have restored seamlessly..

Aug 24, 01:07:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.indigointernet.com.au,2005:Incident/cmt0x7ls607l90zpbqrgmham4 2026-08-20T02:47:59.310+00:00 2026-08-20T02:47:59.310+00:00 Slow Speeds - NEBO Type: Incident

Duration: 42 minutes

Affected Components: NEBO Sector S4, NEBO Relay R2, NEBO Relay R3, NEBO Sector S2, , NEBO Sector S1, NEBO Sector S3 →

Aug 20, 02:47:59 GMT+0
Investigating - We are currently investigating this incident..

Aug 20, 02:54:16 GMT+0
Identified - We have identified a wireless disturbance in the area and are currently mitigating the impact on service quality..

Aug 20, 03:03:44 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Aug 20, 03:30:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.indigointernet.com.au,2005:Incident/cmnzbhapd062qk0rjqwvpbcz8 2026-04-14T15:00:00.000+00:00 2026-04-14T15:30:00.000+00:00 Slow Speeds - NEBO Type: Incident

Duration: 15 hours and 15 minutes

Affected Components: NEBO Sector S4, NEBO Relay R2, NEBO Relay R3, NEBO Sector S2, , NEBO Sector S1, NEBO Sector S3 →

Apr 14, 15:30:00 GMT+0
Identified - We have identified a cabling fault at our upstream facility in Chermside and are working with the facility to rectify the cabling issue..

Apr 14, 23:30:00 GMT+0
Identified - We are attending site at our upstream facility in Chermside to assist on-site resources with the issue..

Apr 14, 15:00:00 GMT+0
Investigating - We are investigating an issue with slow speeds at Mt Nebo..

Apr 15, 00:30:00 GMT+0
Identified - We anticipate a resolution of this issue between 1:00PM - 2:00PM..

Apr 15, 02:10:00 GMT+0
Identified - We are on-site and currently redeploying new cabling to replace the faulty cabling run. We anticipate a resolution of the issue between 1:30PM - 2:30PM..

Apr 15, 06:15:00 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.indigointernet.com.au,2005:Maintenance/cmj2jsf2s00yfyp06pufn4lk3 2025-12-12T13:00:00.000+00:00 2025-12-12T13:00:00.000+00:00 Network Upgrades - NEBO Type: Maintenance

Duration: 3 hours

Affected Components: , , NEBO Sector S2, , NEBO Sector S1, NEBO Relay R1 → NEBO - Mount Nebo → NEBO Sector S3 →

Dec 12, 13:00:00 GMT+0
Identified - To improve the quality of your internet, Indigo will be performing network upgrades in Mount Nebo. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team..

Dec 12, 16:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 12, 13:00:01 GMT+0
Identified - Maintenance is now in progress.

]]> tag:status.indigointernet.com.au,2005:Maintenance/cmibcdfw90mfx1386thtk9g6o 2025-11-23T06:30:00.000+00:00 2025-11-23T06:30:00.000+00:00 Network Upgrades - NEBO Type: Maintenance

Duration: 20 minutes

Affected Components: , NEBO Sector S1, NEBO Relay R1 →

Nov 23, 06:30:00 GMT+0
Identified - We are currently performing tree trimming works in response to the slow speed issues encountered yesterday. You may experience some interruptions to service while we perform these works, due to obstruction of the wireless paths while trimming takes place. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team..

Nov 23, 06:30:01 GMT+0
Identified - Maintenance is now in progress.

Nov 23, 06:49:48 GMT+0
Completed - Maintenance has completed successfully..

]]> tag:status.indigointernet.com.au,2005:Incident/cmi9s9x0a0c27ihpsdbvv8a5f 2025-11-22T04:22:59.117+00:00 2025-11-22T07:08:41.602+00:00 Slow Speeds - NEBO Type: Incident

Duration: 2 hours and 46 minutes

Affected Components: , NEBO Relay R1 →

Nov 22, 07:08:41 GMT+0
Resolved - We have implemented a workaround to restore full connectivity until physical works can be completed..

Nov 22, 04:22:59 GMT+0
Identified - We have identified an issue with slow speeds to some customers and are implementing a hotfix. You may experience some interruptions to services while this takes place..

Nov 22, 04:56:43 GMT+0
Identified - We have confirmed that the impact is caused by tree-cover due to high winds, and are organising removal of the impacting branches..

]]> tag:status.indigointernet.com.au,2005:Incident/cmi4l10u000pis6w4ow47bvfy 2025-11-18T13:01:16.535+00:00 2025-11-18T13:01:17.793+00:00 Website is down Type: Incident

Affected Components: Website

Nov 18, 13:01:17 GMT+0
Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring..

Nov 18, 14:42:55 GMT+0
Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.indigointernet.com.au,2005:Incident/cmi4ifn1d0018p9r45z6fvx5m 2025-11-18T11:48:39.647+00:00 2025-11-18T11:48:40.903+00:00 Website is down Type: Incident

Affected Components: Website

Nov 18, 11:48:40 GMT+0
Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring..

Nov 18, 12:08:45 GMT+0
Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring..

]]> tag:status.indigointernet.com.au,2005:Incident/cmhttqvj301siyqzh4x5wv5fe 2025-11-10T21:12:00.000+00:00 2025-11-10T21:12:00.000+00:00 Loss of Connectivity Type: Incident

Duration: 4 hours and 58 minutes

Affected Components: , NEBO - Mount Nebo →

Nov 10, 21:12:00 GMT+0
Investigating - We have identified a loss of connectivity to the Mount Nebo POP..

Nov 10, 23:45:00 GMT+0
Identified - We have confirmed a loss of power at our upstream site in Chermside. Staff are en-route currently with a generator to restore power..

Nov 11, 02:09:48 GMT+0
Resolved - This incident has been resolved..

]]> tag:status.indigointernet.com.au,2005:Maintenance/cmff9gfc200f59iuvx5tkl42r 2025-09-14T00:30:00.000+00:00 2025-09-14T00:30:00.000+00:00 Network Upgrades - NEBO Type: Maintenance

Duration: 4 hours

Affected Components: , NEBO - Mount Nebo →

Sep 14, 00:30:00 GMT+0
Identified - To improve the quality of your internet, Indigo will be performing network upgrades in Mount Nebo. We anticipate that there may be a short impact to some services within the window as we swap out hardware for upgraded units. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team..

Sep 14, 04:30:00 GMT+0
Completed - Maintenance has completed successfully.

Sep 14, 00:30:01 GMT+0
Identified - Maintenance is now in progress.

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