Indigo Internet Status - Incident history https://status.indigointernet.com.au Indigo Internet Tue, 15 Sep 2026 07:45:00 +0000 Connectivity Impact at Mount Nebo Type: Incident Duration: 1 hour and 37 minutes Affected Components: NEBO Sector S4, NEBO Relay R2, NEBO Relay R3, NEBO Sector S2, NEBO Sector S1 Sep 15, 07:45:00 GMT+0 - Identified - We have investigated and found that an upstream carrier outage is impacting connectivity to the area. Sep 15, 08:20:00 GMT+0 - Monitoring - We have moved internet connectivity onto our backup. If you are still experiencing any impact to your service, please let us know. Sep 15, 09:21:59 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 37 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>07:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have investigated and found that an upstream carrier outage is impacting connectivity to the area..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>08:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We have moved internet connectivity onto our backup. If you are still experiencing any impact to your service, please let us know..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>09:21:59</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 15 Sep 2026 07:45:00 +0000 https://status.indigointernet.com.au/incident/cmu2er1n405lr1mmg4m7wcmzc https://status.indigointernet.com.au/incident/cmu2er1n405lr1mmg4m7wcmzc Service Impact - NEBO Type: Incident Duration: 17 hours and 38 minutes Affected Components: NEBO Relay R2, NEBO Relay R3 Aug 24, 00:00:00 GMT+0 - Identified - We are still awaiting attendance from the electrician. Next update 24/08/2026 12:00 Aug 23, 07:30:00 GMT+0 - Investigating - We are investigating a loss of power at one of our relay sites in Mount Nebo. Aug 23, 20:30:00 GMT+0 - Identified - Battery units have now depleted at the relay site. Next update 24/08/2026 10:00 Aug 23, 09:30:00 GMT+0 - Identified - We have identified a power issue at one of our relay sites caused by a mains power issue. Backup battery units onsite have been installed until electricians can attend site. Aug 24, 00:43:06 GMT+0 - Identified - The electrician has arrived onsite and is currently performing repairs. Aug 24, 01:03:39 GMT+0 - Monitoring - Mains power has been restored and we are currently validating that all connections have restored seamlessly. Aug 24, 01:07:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 17 hours and 38 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are still awaiting attendance from the electrician. Next update 24/08/2026 12:00.</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>07:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating a loss of power at one of our relay sites in Mount Nebo..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>20:30:00</var> GMT+0</small><br><strong>Identified</strong> - Battery units have now depleted at the relay site. Next update 24/08/2026 10:00.</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a power issue at one of our relay sites caused by a mains power issue. Backup battery units onsite have been installed until electricians can attend site..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>00:43:06</var> GMT+0</small><br><strong>Identified</strong> - The electrician has arrived onsite and is currently performing repairs..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>01:03:39</var> GMT+0</small><br><strong>Monitoring</strong> - Mains power has been restored and we are currently validating that all connections have restored seamlessly..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>01:07:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 23 Aug 2026 07:30:00 +0000 https://status.indigointernet.com.au/incident/cmt6cwe4a1la50zmex0q00vks https://status.indigointernet.com.au/incident/cmt6cwe4a1la50zmex0q00vks Slow Speeds - NEBO Type: Incident Duration: 42 minutes Affected Components: NEBO Sector S4, NEBO Relay R2, NEBO Relay R3, NEBO Sector S2, , NEBO Sector S1, NEBO Sector S3 → Aug 20, 02:47:59 GMT+0 - Investigating - We are currently investigating this incident. Aug 20, 02:54:16 GMT+0 - Identified - We have identified a wireless disturbance in the area and are currently mitigating the impact on service quality. Aug 20, 03:03:44 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Aug 20, 03:30:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 42 minutes

Affected Components: , , , , ,

<p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>02:47:59</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>02:54:16</var> GMT+0</small><br><strong>Identified</strong> - We have identified a wireless disturbance in the area and are currently mitigating the impact on service quality..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>03:03:44</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Aug <var data-var='date'> 20</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 20 Aug 2026 02:47:59 +0000 https://status.indigointernet.com.au/incident/cmt0x7ls607l90zpbqrgmham4 https://status.indigointernet.com.au/incident/cmt0x7ls607l90zpbqrgmham4 Slow Speeds - NEBO Type: Incident Duration: 15 hours and 15 minutes Affected Components: NEBO Sector S4, NEBO Relay R2, NEBO Relay R3, NEBO Sector S2, , NEBO Sector S1, NEBO Sector S3 → Apr 14, 15:30:00 GMT+0 - Identified - We have identified a cabling fault at our upstream facility in Chermside and are working with the facility to rectify the cabling issue. Apr 14, 23:30:00 GMT+0 - Identified - We are attending site at our upstream facility in Chermside to assist on-site resources with the issue. Apr 14, 15:00:00 GMT+0 - Investigating - We are investigating an issue with slow speeds at Mt Nebo. Apr 15, 00:30:00 GMT+0 - Identified - We anticipate a resolution of this issue between 1:00PM - 2:00PM. Apr 15, 02:10:00 GMT+0 - Identified - We are on-site and currently redeploying new cabling to replace the faulty cabling run. We anticipate a resolution of the issue between 1:30PM - 2:30PM. Apr 15, 06:15:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 15 hours and 15 minutes

Affected Components: , , , , ,

<p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>15:30:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified a cabling fault at our upstream facility in Chermside and are working with the facility to rectify the cabling issue..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>23:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are attending site at our upstream facility in Chermside to assist on-site resources with the issue..</p> <p><small>Apr <var data-var='date'> 14</var>, <var data-var='time'>15:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are investigating an issue with slow speeds at Mt Nebo..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Identified</strong> - We anticipate a resolution of this issue between 1:00PM - 2:00PM..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>02:10:00</var> GMT+0</small><br><strong>Identified</strong> - We are on-site and currently redeploying new cabling to replace the faulty cabling run. We anticipate a resolution of the issue between 1:30PM - 2:30PM..</p> <p><small>Apr <var data-var='date'> 15</var>, <var data-var='time'>06:15:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 14 Apr 2026 15:00:00 +0000 https://status.indigointernet.com.au/incident/cmnzbhapd062qk0rjqwvpbcz8 https://status.indigointernet.com.au/incident/cmnzbhapd062qk0rjqwvpbcz8 Network Upgrades - NEBO Type: Maintenance Duration: 3 hours Affected Components: , , NEBO Sector S2, , NEBO Sector S1, NEBO Relay R1 → NEBO - Mount Nebo → NEBO Sector S3 → Dec 12, 13:00:00 GMT+0 - Identified - To improve the quality of your internet, Indigo will be performing network upgrades in Mount Nebo. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team. Dec 12, 16:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 12, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components: , , , ,

<p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:00:00</var> GMT+0</small><br><strong>Identified</strong> - To improve the quality of your internet, Indigo will be performing network upgrades in Mount Nebo. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team..</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>16:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 12</var>, <var data-var='time'>13:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Fri, 12 Dec 2025 13:00:00 +0000 https://status.indigointernet.com.au/maintenance/cmj2jsf2s00yfyp06pufn4lk3 https://status.indigointernet.com.au/maintenance/cmj2jsf2s00yfyp06pufn4lk3 Network Upgrades - NEBO Type: Maintenance Duration: 20 minutes Affected Components: , NEBO Sector S1, NEBO Relay R1 → Nov 23, 06:30:00 GMT+0 - Identified - We are currently performing tree trimming works in response to the slow speed issues encountered yesterday. You may experience some interruptions to service while we perform these works, due to obstruction of the wireless paths while trimming takes place. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team. Nov 23, 06:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 23, 06:49:48 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 20 minutes

Affected Components: ,

<p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:30:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently performing tree trimming works in response to the slow speed issues encountered yesterday. You may experience some interruptions to service while we perform these works, due to obstruction of the wireless paths while trimming takes place. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team..</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 23</var>, <var data-var='time'>06:49:48</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Sun, 23 Nov 2025 06:30:00 +0000 https://status.indigointernet.com.au/maintenance/cmibcdfw90mfx1386thtk9g6o https://status.indigointernet.com.au/maintenance/cmibcdfw90mfx1386thtk9g6o Slow Speeds - NEBO Type: Incident Duration: 2 hours and 46 minutes Affected Components: , NEBO Relay R1 → Nov 22, 07:08:41 GMT+0 - Resolved - We have implemented a workaround to restore full connectivity until physical works can be completed. Nov 22, 04:22:59 GMT+0 - Identified - We have identified an issue with slow speeds to some customers and are implementing a hotfix. You may experience some interruptions to services while this takes place. Nov 22, 04:56:43 GMT+0 - Identified - We have confirmed that the impact is caused by tree-cover due to high winds, and are organising removal of the impacting branches. Type: Incident

Duration: 2 hours and 46 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>07:08:41</var> GMT+0</small><br><strong>Resolved</strong> - We have implemented a workaround to restore full connectivity until physical works can be completed..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>04:22:59</var> GMT+0</small><br><strong>Identified</strong> - We have identified an issue with slow speeds to some customers and are implementing a hotfix. You may experience some interruptions to services while this takes place..</p> <p><small>Nov <var data-var='date'> 22</var>, <var data-var='time'>04:56:43</var> GMT+0</small><br><strong>Identified</strong> - We have confirmed that the impact is caused by tree-cover due to high winds, and are organising removal of the impacting branches..</p> ]]> Sat, 22 Nov 2025 04:22:59 +0000 https://status.indigointernet.com.au/incident/cmi9s9x0a0c27ihpsdbvv8a5f https://status.indigointernet.com.au/incident/cmi9s9x0a0c27ihpsdbvv8a5f Website is down Type: Incident Affected Components: Website Nov 18, 13:01:17 GMT+0 - Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring. Nov 18, 14:42:55 GMT+0 - Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>13:01:17</var> GMT+0</small><br><strong>Investigating</strong> - Website is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>14:42:55</var> GMT+0</small><br><strong>Resolved</strong> - Website is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 18 Nov 2025 13:01:16 +0000 https://status.indigointernet.com.au/incident/cmi4l10u000pis6w4ow47bvfy https://status.indigointernet.com.au/incident/cmi4l10u000pis6w4ow47bvfy Website is down Type: Incident Affected Components: Website Nov 18, 11:48:40 GMT+0 - Investigating - Website is down at the moment. This incident was automatically created by Instatus monitoring. Nov 18, 12:08:45 GMT+0 - Resolved - Website is back up. This incident was automatically resolved by Instatus monitoring. Type: Incident

Affected Components:

<p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>11:48:40</var> GMT+0</small><br><strong>Investigating</strong> - Website is down at the moment. This incident was automatically created by Instatus monitoring..</p> <p><small>Nov <var data-var='date'> 18</var>, <var data-var='time'>12:08:45</var> GMT+0</small><br><strong>Resolved</strong> - Website is back up. This incident was automatically resolved by Instatus monitoring..</p> ]]> Tue, 18 Nov 2025 11:48:39 +0000 https://status.indigointernet.com.au/incident/cmi4ifn1d0018p9r45z6fvx5m https://status.indigointernet.com.au/incident/cmi4ifn1d0018p9r45z6fvx5m Loss of Connectivity Type: Incident Duration: 4 hours and 58 minutes Affected Components: , NEBO - Mount Nebo → Nov 10, 21:12:00 GMT+0 - Investigating - We have identified a loss of connectivity to the Mount Nebo POP. Nov 10, 23:45:00 GMT+0 - Identified - We have confirmed a loss of power at our upstream site in Chermside. Staff are en-route currently with a generator to restore power. Nov 11, 02:09:48 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 hours and 58 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>21:12:00</var> GMT+0</small><br><strong>Investigating</strong> - We have identified a loss of connectivity to the Mount Nebo POP..</p> <p><small>Nov <var data-var='date'> 10</var>, <var data-var='time'>23:45:00</var> GMT+0</small><br><strong>Identified</strong> - We have confirmed a loss of power at our upstream site in Chermside. Staff are en-route currently with a generator to restore power..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>02:09:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Mon, 10 Nov 2025 21:12:00 +0000 https://status.indigointernet.com.au/incident/cmhttqvj301siyqzh4x5wv5fe https://status.indigointernet.com.au/incident/cmhttqvj301siyqzh4x5wv5fe Network Upgrades - NEBO Type: Maintenance Duration: 4 hours Affected Components: , NEBO - Mount Nebo → Sep 14, 00:30:00 GMT+0 - Identified - To improve the quality of your internet, Indigo will be performing network upgrades in Mount Nebo. We anticipate that there may be a short impact to some services within the window as we swap out hardware for upgraded units. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team. Sep 14, 04:30:00 GMT+0 - Completed - Maintenance has completed successfully Sep 14, 00:30:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 4 hours

Affected Components:

<p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Identified</strong> - To improve the quality of your internet, Indigo will be performing network upgrades in Mount Nebo. We anticipate that there may be a short impact to some services within the window as we swap out hardware for upgraded units. If you have any queries about these works, please do not hesitate to reach out. Michael & the Indigo Team..</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>04:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 14</var>, <var data-var='time'>00:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Sun, 14 Sep 2025 00:30:00 +0000 https://status.indigointernet.com.au/maintenance/cmff9gfc200f59iuvx5tkl42r https://status.indigointernet.com.au/maintenance/cmff9gfc200f59iuvx5tkl42r